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Most of us mess up difficult or emotional conversations because we try to fix the wrong thing. Someone’s upset, and we hand them a fact, a logical explanation, a different perspective, and then we wonder why they get more frustrated or just shut down. (I’m guilty of doing this too.)

In this episode I’m sharing my STEW framework (See, Think, Emotion, Words) and a really simple tool for handling someone who’s stuck in their emotions. It’s something I learned the painfully hard way after pissing off a lot of people, and it’s the difference between a conversation that actually goes somewhere and one where you both walk away annoyed.
In this episode:

• The mom moment that made me realize I was treating emotional pain like it was a logic problem
• My STEW framework and how to figure out where someone is actually stuck
• The dead giveaway that tells you someone doesn’t need more information, they need something else
• Why people prefer feeling angry over feeling sad, and what that means for how you respond
• The one tool that calms people down faster than almost anything else
• The mistake I see men make with women constantly that backfires every time

This is Part 1 of 3 on how to handle someone stuck in their emotions. The next episode covers how to handle someone who’s stuck in their thinking.

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